ICT Business Systems Support Manager

Fareham Borough Council is offering an exciting opportunity for an experienced and motivated professional to lead its ICT Business Systems Team. 

Reporting to the Senior ICT Manager, you will be responsible for the effective delivery, governance, support and ongoing development of key corporate systems, with particular accountability for financial and payment systems. This includes managing core platforms such as Technology One, Pay360 and NEC Revenues & Benefits, ensuring they are secure, compliant and optimised to support service delivery. 

You will lead and manage a team, oversee system upgrades and improvement initiatives, and act as the primary escalation point for complex system issues. The role also involves close working with Finance, Revenues & Benefits, auditors and external suppliers, alongside responsibility for data reporting, statutory returns, and transparency publications.  

You will play a key role in driving service improvement through automation, data insights and continuous review of processes, ensuring systems are used effectively and aligned to organisational priorities.  

You will have strong ICT and systems management expertise, with a solid understanding of financial systems, payments and compliance requirements. You should be confident analysing data, identifying opportunities for improvement and implementing effective solutions. 

You will also bring excellent communication and interpersonal skills, enabling you to engage effectively with stakeholders across the organisation and with external partners. A customer-focused mindset is essential, along with the ability to manage competing priorities and lead a team in a fast-paced environment.  

Experience of working with systems such as Technology One, Pay360 or NEC Revenues & Benefits would be advantageous, although not essential. 

We take pride in receiving feedback from others who say we are a friendly and professional organisation. 

You would be joining one of the most forward-looking borough councils in the Southeast, a supportive team and a well-managed Council. We offer a great pension scheme, generous leave, authorised parking, tech schemes and a car lease scheme to name a few of the benefits of working for us. 

We encourage our employees to make a valuable contribution to the work of the Council by having a trusting and open culture, where ideas are actively sought. We also recognise the value of a highly motivated and engaged workforce. 

Fareham Borough Council is committed to being a disability inclusive employer and in order to support this commitment we are proud to be part of the Government's Disability Confident scheme demonstrating that we will provide a fair and equal route to employment with the Council. 

Being part of the scheme means we proactively seek to address inequality for those with disabilities by challenging attitudes towards disability, increasing understanding of disability and removing barriers to disabled people and those with long-term health conditions.